AWS Enterprise On-Ramp Support

aws/support aws/service

💡 Definition

AWS Enterprise On-Ramp Support is a mid-tier support plan designed for customers who are maturing in their cloud journey and require a higher level of proactive support than Business Support, but are not yet ready for the full-scale commitment of Enterprise Support. It offers proactive guidance and a designated technical advisor.

🔑 Key Concepts

Proactive Guidance: Provides guidance on best practices, cost optimization, and operational efficiency.
Technical Advisor: A designated individual who provides reactive support and some proactive assistance, but is not a full TAM (Technical Account Manager).
Operational Reviews: Includes periodic operational reviews to help optimize your AWS environment.
Faster Response Times: Offers faster response times for critical issues than Business Support.
Concierge Support: Includes access to Concierge Support for billing and account questions.

⚙️ How it Works

Customers subscribe to Enterprise On-Ramp Support to receive dedicated support from a Technical Advisor, who acts as a consistent point of contact for operational issues and best practice guidance. This plan focuses on providing a structured path to optimize and scale workloads on AWS with enhanced support.

🎯 Use Cases

Growing Enterprises: For companies with significant production workloads and a need for proactive guidance, but without the extreme demands or budget for full Enterprise Support.
Operational Improvement: Looking to improve their operational efficiency and adherence to AWS best practices with expert oversight.

💰 Pricing Model

The pricing is typically a tiered percentage of your monthly AWS usage, with a higher minimum monthly fee than Business Support.

📝 Exam Tips (CLF-C02)

Keywords: "Mid-tier support", "Technical Advisor", "Proactive guidance", "Between Business and Enterprise".
Understand its position as an intermediate step for growing organizations needing more than Business Support but less than full Enterprise Support.
The Technical Advisor is a key differentiator, providing more proactive help than Business Support but not the full strategic engagement of a TAM in Enterprise Support.

See Also: * Business Support * Enterprise Support * Basic Support * Developer Support * AWS Support Center * TAM (MISSING)